syonex: Support

Online Service Access

Most online services (webmail, online payment, etc.) are provided through our secure site
https://secure.syonex.com/

Prefer Reading Your Mail Elsewhere?

It is possible to forward your SYONEX hosted mail elsewhere, but that's not a good idea, because this will inevitably forward spam to the other server, which may start rejecting your forwarded mail.

Please see: Mail Pulling from Other Platforms for more information.

Mail Client Setup

If your email is hosted by SYONEX, configure your email client (Outlook, Mail.app, Eudora, etc.) as follows.

If you have an iPhone or iPad, see the iPhone Mail Setup page.
If you have a Mac and use Mail.app, Apple has some hints on Configuring Mail for your email account

All email connections, sending and receiving, should be configured to use authentication and encryption.

Sending mail:
	SMTP server:	mx.syonex.com - some older devices may need to use secure.syonex.com
	SMTP port:	587
	SMTP authentication:	Required
	SMTP userid:	Your full email address
	SMTP password:	Your email password
	SMTP excryption:	Required -- use STARTTLS

Receiving mail:

In most cases, you should use IMAP:
	Especially if you use multiple devices to read your mail.
	IMAP server:	secure.syonex.com
	IMAP port:	993
	IMAP encryption:	On and required -- SSL
	IMAP userid:	Your full email address
	IMAP password:	Your email password

If you wish to use POP instead:
	Make sure your mail reader is not configured to "leave mail on server" indefinitely.
	POP server:	secure.syonex.com
	POP port:	995
	POP encryption:	On and required -- SSL
	POP userid:	Your full email address
	POP password:	Your email password

Web Mail Interface and Management

A webmail interface is available at: https://roundcube.syonex.com/

You can manage your email account (password, automatic reply) at: https://secure.syonex.com/postfixadmin/users/

Additional Information

Additional support information is available at the new SYONEX Support site at http://support.syonex.com/.

Online Support

Online customer management functions and bill payment are available through our secure site.

Contact Customer Support

To contact customer support, for assistance with our products or services, please mail

support@syonex.com

or call

+1 905 470-9649

All problem reports will be entered into our ticketing system to ensure prompt response and resolution.